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Return and Refund policy

Return and Refund policy


       No Refund and Exchange once item is delivered and accepted.

       All refunds & Exchanges are at the sole discretion of Leading Bakeries Holding (Wooden Bakery), based on the consumer code of rights issued by UAE.

"Refunds will be done only through the Original Mode of Payment".

For further details on consumer rights please visit

For complaints and suggestions about your consumer rights please contact the DED's Helpline number 600-545555

Any Cancellation will be accepted by phone or by email from the registered email ID and only if the order has not been shipped out by us. In case the order is refused at the time of delivery, a cancellation will be accepted in case of cash payments. In the case of Credit Card payments, the credit card will be refunded within 10 working days.

Any cancellation or amendment of the order should be done by telephone by calling our customer service no: 600 500 409 (9am to 7pm - Saturday to Thursday).

In the unlikely event that you have not received the product as ordered or dissatisfied with the product, please call us on our customer service no: 600 500 409 (9am to 7pm - Saturday to Thursday).

Contact Details:


Wooden Bakery

c/o Leading Bakeries Holding
P.O. Box 392186,
Clover Bay Tower, Business Bay
Dubai, United Arab Emirates.

Phone: 600 500 409
E-mail: [email protected]